Refund Policy

Ummah Tales offers digital, AI-generated personalised storybooks. Because each product is created individually for you, refunds may not be available once generation or download has started, except where required by law.

If something goes wrong technically—for example a failed generation, corrupted file, or charge without delivery—please contact us as soon as possible. We will investigate and, where appropriate, offer a regeneration, credit, or refund on a case-by-case basis.

We understand that family purchases matter. Refund requests may be considered fairly and individually. Please include your order or account email, a description of the issue, and any relevant screenshots.

Ummah Tales currently provides digital personalised storybooks. If we offer physical printed products, checkout will show fulfilment, delivery, and returns terms specific to that purchase.

Contact ummahtalesbooks@gmail.com or use our contact page. We aim to respond within a reasonable timeframe.

Nothing in this policy affects your statutory rights as a consumer in the United Kingdom or elsewhere where mandatory protections apply.